At Pixel Proof, we strive to ensure your complete satisfaction with your purchase. If you need to return a product, please review the following terms and conditions:

  1. Returns are accepted within 30 days of the delivery date. Products returned after this period will not be eligible for a return.
  2. To be eligible for a return, products must be original and unused, with all packaging materials, accessories, and documentation included. Products that show signs of wear, damage, or use will not be accepted for return.
  3. To initiate a return, don’t hesitate to contact our customer support team at info@pixelproof.com with your order number and the reason for the return. Our team will provide you with instructions for returning the product.
  4. Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving a defective or incorrect product). In such cases, Pixel Proof will cover the cost of return shipping.
  5. Once we receive the returned product and confirm that it meets our return criteria, we will process the return and issue a refund or exchange, as requested. Please allow up to 10 business days for the return to be processed.
  6. If a returned product does not meet our return criteria (e.g., it is used, damaged, or missing packaging materials), we will notify you and allow you to have the product shipped back to you at your expense. If you choose not to have the product returned, Pixel Proof will not issue a refund or exchange and will dispose of the product.
  7. Refunds will be issued to the original payment method used for the purchase. Refunds will be for the product’s purchase price, excluding any shipping, handling, or other fees.
  8. If you receive a defective or incorrect product, contact our customer support team immediately at info@pixelproof.com. We will work with you to resolve the issue and provide a replacement product or refund.
  9. This return policy applies to all products purchased directly from Pixel Proof’s website. Products purchased through other retailers or third-party websites may be subject to different return policies.
  10. Pixel Proof reserves the right to modify this return policy without prior notice. The return policy in effect at the time of your purchase will apply to your order.

If you have any questions about our return policy or need assistance, please don’t hesitate to contact our customer support team at info@pixelproof.com. We are committed to ensuring your satisfaction with your Pixel Proof purchase.